Solar Chargers indicate an error with their LEDs. See the Toolkit App for the LED codes.
Detailed error codes can be read with:
The error code list applies to these products:
This error will auto-reset after the battery temperature has dropped. The charger will stop charging to prevent damaging the battery. The battery temperature can be received by an external sensor (like Smart Battery Sense or BMV), or measured by the charger when this feature is available.
This error will auto-reset after the battery voltage has dropped. This error can be due to other charging equipment connected to the battery or a fault in the charge controller. This error can also occur if the battery voltage (12, 24 48V) is set to a lower voltage than the connected battery.
Check if the T-sense connector is properly connected to a remote temperature sensor. Most likely cause: the remote T-sense connector is connected to the BAT+ or BAT- terminal. This error will auto-reset after proper connection.
Check if the T-sense connector is properly connected to a remote temperature sensor. This error will not auto-reset.
Check if the V-sense connector is properly connected to the battery terminals. Most likely cause: the remote V-sense connector is connected in reverse polarity to the BAT+ or BAT- terminals.
Check if the V-sense connector is properly connected to the battery terminals.
High DC ripple is usually caused by loose DC cable connections and/or too thin DC wiring. After the inverter has switched off due to high DC ripple voltage, it waits 30 seconds and then restarts.
After three restarts followed by a shutdown due to high DC ripple within 30 seconds of restarting, the inverter will shutdown and stops retrying. To restart the inverter, switch it Off and then On.
Continuous high DC ripple reduces the inverter life expectancy
The charger is stopped to avoid charging LiFePO4 batteries at low temperature as this damages the cells.
This error will auto-reset after charger has cooled down. Check the ambient temperature and check for obstructions near the heatsink.
This error will auto-reset. If the error does not auto-reset disconnect the charge controller from all power-sources, wait 3 minutes, and power up again.
Possible causes for an over-current on the battery terminals:
Possible solutions
The maximum bulk time protection is a feature that was in the chargers when they were just released (2015 or earlier) and later the feature was removed.
If you do see this error, then update to the latest firmware.
If you then still have the error, perform a reset to factory defaults of the configuration, and reconfigure the solar charger.
This protection is default enabled on the Skylla-i and the Skylla IP44.
This error is generated when the battery-absorption-voltage is not reached after 10 hours of charging.
The feature of this safety protection is to detect a shorted cell; and stop charging.
The current measurement is out of range.
Disconnect all wires, and then reconnect all wires, to make restart the charger. Also, make sure the minus on the MPPT charge controller (PV minus/Battery minus) is not bypassing the charge controller.
This error will not auto-reset.
If the error remains, please contact your dealer, there might be a hardware defect.
The internal temperature measurements are out of range.
Disconnect all wires, and then reconnect all wires, to restart the unit.
This error will not auto-reset.
If the error remains, please contact your dealer, there might be a hardware defect.
This error indicates that the fan is powered on but the circuit does not measure any current draw by the fan. Most likely its either broken or obstructed.
Please contact your dealer, there might be a hardware defect.
Applies to Skylla-IP44 & Skylla-IP65 chargers only.
Power terminals overheated, check wiring, including the wiring type and type of strands, and/or fasten bolts if possible.
This error will auto-reset.
This condition indicates an over-current condition on the battery side. It can occur when a battery is attached to the unit using a contactor. Or in case the charger starts up without a battery connected but connected to an inverter that has a large input capacitance.
This error will auto-reset. If the error does not auto-reset disconnect the charge controller from all power-sources, wait 3 minutes, and power up again. If the error persists the charge controller is probably faulty.
This error will not auto-reset.
Disconnect all wires, and then reconnect all wires. If the error persists the charge controller is probably faulty.
Note that this error was introduced in v1.36. So when doing an update, it might look like the firmware update caused this issue; but it doesn't. The Solar charger was then already not performing 100% before the update; updating to v1.36 or later merely made the issue more visible. The unit needs to be replaced.
This error will auto-reset once the battery voltage drops below the float voltage. To protect the battery from over-charging the battery is disconnected.
Possible causes:
This error will auto-reset after PV-voltage has dropped to safe limit. This error is an indication that the PV-array configuration with regard to open-circuit voltage is critical for this charger. Check configuration, and if required, re-organise panels.
The current from the solar-panel array has exceeded the rated current limit. This error could be generated due to an internal system fault. Disconnect the charger from all power-sources, wait 3 minutes, and power-up again. If the error persists the controller is probably faulty, contact your dealer.
Applies to the MPPT RS, Inverter RS and Multi RS products.
Please upgrade your firmware to at least v1.08 as the issues causing this error have been addressed.
If you are using firmware v1.08 or newer this error indicates that the internal dc voltage is too high. This error will auto-reset. If the error does not auto-reset disconnect the charge controller from all power-sources, wait 3 minutes, and power up again. If the error persists the charge controller is probably faulty.
When these errors show, the PV Input is internally shorted in order to protect the battery from over-charging.
Prior to any other trouble shooting, make sure to update to the latest firmware version.
Possible reasons for this error to occur:
Error recovery:
If the error persists the charge controller is probably faulty.
If the charger is unable to turn off the PV input, it will go into a safe mode in order to protect the battery from over-charging or having a high voltage on the battery terminals. In order to do that, the charger will stop charging and disconnect its own output. The charger will become faulty.
PV panel isolation resistance too low. Check the PV array cabling and panel isolation, the inverter restarts automatically once the issue is resolved.
The ground leakage current in the PV array exceeds the allowed 30mA limit. Check the PV array cabling and panel isolation. Check the installation and restart the unit using the power-switch.
The voltage difference between Neutral and Ground is too high.
Inverter or Multi (not connected to the grid):
Multi (connected to the grid):
This error will not auto-reset. Check the installation and restart the unit using the power-switch.
Some loads like motors or pumps draw large inrush currents in a start-up situation. In such circumstances, it is possible that the start-up current exceeds the over current trip level of the inverter. In this case the output voltage will quickly decrease to limit the output current of the inverter. If the over current trip level is continuously exceeded, the inverter will shut down: wait 30 seconds and then restart.
The Inverter can supply more power than the nominal power level for a short time. If the time is exceed the inverter stops.
After three restarts followed by another overload within 30 seconds of restarting, the inverter will shutdown and remain off. To restart the inverter, switch it Off, then On.
If the error persists reduce the load on the AC out terminal by switching off or disconnecting appliances.
A high ambient temperature or enduring high load may result in shut down to over temperature. Reduce load and/or move inverter to better ventilated area and check for obstructions near the fan outlets.
The inverter will restart after 30 seconds. The inverter will not stay off after multiple retries.
If the battery voltage is getting low and a large load is applied to the AC output the inverter is unable to maintain the proper output voltage. Re-charge the battery or reduce the AC loads to continue operation.
If the battery voltage is getting low and a large load is applied to the AC output the inverter is unable to maintain the proper output voltage. Re-charge the battery or reduce the AC loads to continue operation.
If the error immediately pops up when switching on the inverter (without load) on a full battery the cause is most likely a broken replaceable internal fuse. Contact your Victron dealer for support.
The inverter performs diagnostic tests before it activates its output. In the case that one of these tests fails an error message is displayed and the inverter does not turn on.
First try to restart the inverter, by switching it Off, and then On. If error persists the inverter is probably faulty.
There is already AC voltage on the AC out terminal before switching on the inverter. Check that the AC out is not connected to a mains outlet or to another inverter.
This error will not auto-reset. Check the installation and restart the unit using the power-switch.
Automatic checking of the disconnect means failure. This usually indicates a broken relay (sticky contact) in the AC input stage.
Communication with one of the paralleled controllers was lost. To clear the warning, switch the controller off and back on
The controller is being paralleled to another controller that has different settings and/or a different charge algorithm.
Make sure all settings are the same and update firmware on all chargers to the latest version.
This error also appears if MPPTs are connected to a GX device while configured for a VE.Smart network. Disable the VE.Smart networking features and use DVCC on the GX instead.
This error shows when the charger is configured to be controlled by a BMS, but does not receive any BMS control messages. In that situation, the charger stops charging by reducing its output voltage to the battery base voltage (12V/24V/36V/48V). This is a safety mechanism, the reason to still enable the output is to allow a system to self-recover from a battery low situation.
Solar Chargers only show this error when there is solar power available and thus the device is ready to initiate charging. It does not show at night. And in case there is a permanent problem, the error will raise in the morning and clear at night, and so forth.
Solution: check the connection between the charger and the BMS.
How to reconfigure the charger to standalone mode
Our Chargers and Solar Chargers automatically configure themselves to be BMS-controlled when they are connected to one; either direct or via a GX Device. And that setting is semi-permanent: power cycling the charger will not reset it.
When removing charger from such system, and reusing it in a system without BMS, that setting needs to be cleared. Here is how to do that:
Applies to SmartSolar/BlueSolar MPPTs VE.Can (FW version v1.04 or higher) and SmartSolar VE.Direct MPPTs (FW version v1.47).
To clear the error on the SmartSolar VE.Direct MPPTs update the FW version to v1.48 or higher.
To clear the error on the SmartSolar/BlueSolar MPPTs VE.Can, update the software. If the error persists, it will be because the charger is connected with both a VE.Direct cable and on VE.Can. That is not supported. Remove one of the two cables. The error will disappear and the charger will resume normal operation, within a minute.
Background
Error 68 indicates that the charger detects multiple conflicting network sources, with the same priority, trying to send the same information to the charger. VE.Can and VE.Direct interfaces have both the same priority level, and BLE (using VE.Smart Networking) has a lower priority.
Having a higher priority level means that, if the same information (e.g. Battery voltage sense) is being received from both VE.Can and BLE (using VE.Smart Network) by the charger, the information on VE.Can will be used and the one coming from BLE will be ignored.
Now, if the same information is being received from two interfaces that have the same priority level (as VE.Can and VE.Direct), the charger does not know how to prioritize those, causing error 68 to be triggered.
Applies to Inverter RS and Multi RS models. Firmware versions 1.11 and higher.
This error indicates an issue in the configuration. There are units present on the same can bus that have different system configurations. Please ensure that all units are set to either “Single Phase” or “Three Phase” and all units are set to either “50Hz” or “60Hz”. All units will remain off until the configuration is fixed, after which the units will resume operation.
Applies to Inverter RS models. Firmware versions 1.11 and higher.
Inverter RS units cannot be paired with a Multi RS and/or Transfer Switch.
Applies to Inverter RS and Multi RS models. Firmware versions 1.11 and higher.
There are units present with incompatible firmware on the can bus. Make sure that all units are updated to the same firmware version. All units will remain off until the until the firmwares are updated, after which the units will resume operation.
Applies to Inverter RS and Multi RS models. Firmware versions 1.12 and higher.
Check the if the phase order is correct L1→L2→L3.
The inverters remain operational, they won't connect to the grid. Once the issue is resolved the units will connect.
Applies to Inverter RS and Multi RS models. Firmware versions 1.12 and higher.
Per phase only one active connection to the grid is allowed, remove or switch off the redundant connection.
The inverters remain operational, they won't connect to the grid. Once the issue is resolved the units will connect.
Applies to Inverter RS and Multi RS models. Firmware versions 1.12 and higher.
The number of inverters in parallel doesn't match with the transfer capabilities of the ac input relay of the Multi RS or Transfer switch. Firmware v1.12 does not support parallel units and a grid connection, so any combination of a Multi RS with a grid connection with more than one unit in parallel will trigger this error code on the Multi RS. The Multi RS only supports 3 units in 3-phase configuration at the moment.
The inverters remain operational, they won't connect to the grid. Once the issue is resolved the units will connect.
Applies to Multi RS models. Firmware versions 1.19 and higher.
Three phase operation is not yet certified in combination with the selected grid code.
The inverters remain operational, they won't connect to the grid.
Refer to Error 38 description.
This error will reset after the CPU has cooled down. If the error persists, check the ambient temperature and check for obstructions near the air inlet and outlet holes of the charger cabinet. Check manual for mounting instructions with regard to cooling. If error persists the controller is probably faulty.
If the unit does not work and error 116 pops up as the active error the unit is faulty, contact your dealer for a replacement.
If the error is only present in the history data and the unit operates normally this error can be ignored safely. Explanation: when the units power up for the very first time in the factory, it does not have calibration data and an error 116 is logged. Obviously this should have been cleared, but in the beginning units left the factory with this message still in the history data.
SmartSolar models (not the BlueSolar models): upgrading to v1.4x firmware is a one-way trip, you cannot go back to an older firmware version once you upgrade to v1.4x. Reverting to older firmware gives error 116 (calibration data lost), this can be fixed by re-installing the v1.4x firmware.
This error indicates that a firmware update did not complete, so the device is only partially updated. Possible causes are: device out of range when updating over the air, a cable got disconnected or power was lost during the update session.
To fix this the update needs to be retried, download the correct firmware for your device from the Victron Professional Portal
When your GX device is connected to VRM, you can do a remote firmware update using this firmware file. You can do this via the VRM website or using the VRM tab in VictronConnect. VictronConnect can also be used together with the firmware file to update using a Bluetooth connection.
The procedure to add the file to VictronConnect and start the update is described here: 9. Firmware updates
The charger cannot read its configuration, and stopped.
This error will not auto-reset. To get it working again:
Please do report this to your Victron dealer and ask him to escalate it to Victron; as this error should never happen. Preferably include firmware version and any other specifics (VRM URL, VictronConnect screenshots or similar).
If the unit does not work and error 121 pops up as the active error the unit is faulty, contact your dealer for a replacement.
If the error is only present in the history data and the unit operates normally this error can be ignored safely. Explanation: when the units powers up for the very first time in the factory, it does not have calibration data and an error 121 is logged. Obviously this should have been cleared, but in the beginning units left the factory with this message still in the history data.
The unit performs internal diagnostics when activating its internal DC-DC converter. This error indicates that something is wrong with the DC-DC converter.
This error will not auto-reset. Check the installation and restart the unit using the power-switch. If the error persists the unit is probably faulty.
Applies to the MPPT RS, Inverter RS and Multi RS.
This “Internal DC voltage measurement error”, is raised in case an internal (high-) voltage measurement does not match certain criteria.
First, make sure to update the firmware to v1.08 or later. The limits were too strict in earlier versions. And it could trigger falsely during MPPT start-up in the morning and MPPT shutdown in the evening.
If the error still occurs after updating to v1.08 or later, then it means that a measurement circuit inside the unit is broken.
This error will not auto-reset. Check the installation and restart the unit using the power-switch. If the error persists, even after above mentioned firmware update, the unit is most likely faulty and must be sent in for repair/replacement.
The sensor used to measure residual current did not pass the internal self test.
This error will not auto-reset. Check the installation and restart the unit using the power-switch. If the error persists the unit is probably faulty and must be sent in for repair/replacement.
The unit performs internal diagnostics when activating its internal voltage supplies. This error indicates that something is wrong with an internal supply voltage.
This error will not auto-reset. Check the installation and restart the unit using the power-switch. If the error persists the unit is probably faulty.