ccgx:ccgx_ve_power_setup
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ccgx:ccgx_ve_power_setup [2017-04-18 13:31] – [Error Problem communicating with two-way communication relay server] wiebe | ccgx:ccgx_ve_power_setup [2023-05-07 09:53] (current) – mvader | ||
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- | ====== | + | ====== |
- | This manual describes: | + | ===== 1. Introduction ===== |
- | | + | |
- | * Remotely updating firmware of VE.Can | + | VE Power Setup is a Windows application that can be used for three things: |
+ | |||
+ | | ||
+ | - (deprecated) Remotely updating firmware of a VE.Can product (requires an internet connected | ||
+ | | ||
+ | |||
+ | Note that even for updating a VE.Can product via USB (first option in above list), its easier to not use VE Power Setup. Instead, use the remote | ||
+ | |||
+ | Products which can be firmware updated via its VE.Can port are: | ||
+ | * BlueSolar Charger 150/70 CAN-bus | ||
+ | * BlueSolar Charger 150/85 CAN-bus | ||
+ | * All SmartSolar Chargers with VE.Can | ||
+ | * Lynx Shunt VE.Can | ||
+ | * All four Skylla-i Battery Chargers | ||
+ | * Skylla-i Remote Control Panel | ||
+ | * Skylla-IP44 | ||
+ | * All our different VE.Can to VE.Bus/ | ||
+ | * Ion Control | ||
+ | |||
+ | Products that cannot be updated via their VE.Can port are: | ||
+ | * Lynx Ion (update via USB port instead) | ||
+ | * Lynx Ion + Shunt (update via USB port instead) | ||
+ | * VE.Can tank sender adapter (no updates available) | ||
+ | * Color Control GX (update via internet or with an [[ccgx: | ||
+ | * Venus GX (update via internet or with an [[ccgx: | ||
Notes: | Notes: | ||
- | * Remotely updating firmware of products with a VE.Direct interface will be added in the future. | ||
* Remotely updating firmware in VE.Bus products (Inverters, Multis and Quattros) is not possible and will also not become possible. | * Remotely updating firmware in VE.Bus products (Inverters, Multis and Quattros) is not possible and will also not become possible. | ||
- | * Since VE Power Setup 5.0, combined with CCGX version v1.28 or later, the products | + | |
+ | | ||
+ | * Looking for Remote VEConfigure with a " | ||
+ | |||
+ | ===== 2. Updating a VE.Can product via USB ===== | ||
+ | |||
+ | ==== 2.1 VE.Can USB update: Instructions ==== | ||
+ | |||
+ | - Download and install VE Power Setup from our [[https:// | ||
+ | - Obtain the necessary firmware file on [[https:// | ||
+ | - Connect the VE.Can product to the computer, using the [[https:// | ||
+ | - Follow instructions in VE Power Setup. | ||
+ | |||
+ | ==== 3.2 VE.Can USB update: Troubleshooting ==== | ||
+ | |||
+ | Check the information behind the '' | ||
+ | |||
+ | ===== 3. Remote VE.Can firmware update (DEPRECATED) ===== | ||
+ | |||
+ | Note that this feature is deprecated; and only works for GX devices running old firmware. Instead of following the remote firmware procedure as documented on this page, we recommend to update the GX Device to the latest available firmware version, and then use the procedures documented [[vrm_portal: | ||
+ | |||
+ | ==== 3.1 Instructions ==== | ||
+ | - Download and install VE Power Setup from our [[https:// | ||
+ | - Obtain the necessary firmware file on [[https:// | ||
+ | - Follow the [[https:// | ||
+ | - Start VE Power Setup | ||
+ | - Click " | ||
+ | - Choose the required installation. Sites on which you have Admin-rights and that have two-way-communication enabled will be highlighted in blue: \\ {{: | ||
+ | - After selecting the site, VE Power Setup will establish communication to the selected site. | ||
+ | - Once established, | ||
+ | ==== 3.2 Troubleshooting ==== | ||
+ | - Check the [[ccgx: | ||
- | Looking for Remote VEConfigure | + | ===== 4. Remote VEConfigure (DEPRECATED) ===== |
- | ===== 1. Requirements ===== | + | Note that this feature |
- | * Make sure the CCGX runs the latest available firmware, and that Two way communication | + | |
- | * To enable VRM two-way communication on the CCGX go to Settings-> | + | |
- | * Have Full Control access to the installation being configured. On the VRM Portal, navigate to the site, then to the Settings tab, and click Users. Your login needs to highlight in green and show Full Control. | + | |
- | * CCGX must be connected to internet | + | |
- | * Use the latest version of the [[https:// | + | |
- | * Use the latest version of [[https:// | + | |
- | Remote VEConfigure only: | + | ==== 4.1 Requirements ==== |
- | * If the VE.Bus device is connected to the CCGX via a VE.Bus to VE.Can interface, as often done in a Hub-1 system, this interface cable needs to run firmware version v2.05 or higher. Note that it is possible to first update firmware in the interface cable, and then remotely configure the VE.Bus system. | + | |
- | ===== 2. Remote VEConfigure ===== | ||
* Remote VEConfigure works for both single unit systems as parallel and three phase systems. | * Remote VEConfigure works for both single unit systems as parallel and three phase systems. | ||
* Remotely changing Assistant configuration is possible. | * Remotely changing Assistant configuration is possible. | ||
+ | * VE.Bus firmware versions 416 and 417 can not be configured remotely | ||
+ | * Remote configuring firmware version 418 or later requires the CCGX or Venus GX to run v2.10 or later | ||
+ | * The firmware version of the VE.Bus system must stay the same, in between downloading, | ||
- | ==== 2.1 Remote VEConfigure walk-through | + | === Using a VE.Bus to VE.Can interface? |
+ | If the VE.Bus device is connected to the CCGX via a VE.Bus to VE.Can interface, as was often the case in a Hub-1 system, this interface cable needs to run firmware version v2.05 or higher. Note that it is possible to first update the firmware in the interface cable, and then remotely configure the VE.Bus system. | ||
+ | |||
+ | ==== 4.2 Instructions ==== | ||
+ | - Download and install VE Power Setup from our [[https:// | ||
+ | - Obtain the necessary firmware file on [[https:// | ||
+ | - Follow the [[https:// | ||
- Start VE Power Setup | - Start VE Power Setup | ||
- | - Choose | + | - Click " |
- | - Login: \\ {{: | + | - Choose the required |
- | - Choose the required | + | - After selecting the site, VE Power Setup will establish communication to the selected site. |
- | - After selecting the site, VE Power Setup will establish communication to the selected site. Once established, | + | - Once established, |
+ | - Now select the product you want to configure: \\ {{: | ||
- Choose "Get settings" | - Choose "Get settings" | ||
- Save the settings file with an appropriate name. | - Save the settings file with an appropriate name. | ||
Line 42: | Line 98: | ||
- Select the modified setting file and wait until done. | - Select the modified setting file and wait until done. | ||
- | Note: changing | + | ==== 4.3 Inverter restart - short loss of AC power ==== |
+ | |||
+ | Changing | ||
{{ : | {{ : | ||
- | ===== 3. Remote Firmware update ===== | + | There will be no AC power available during the restart, so in many cases there will also be no internet connection for a short while. This is not a problem, as the file is first sent to the ccgx in full before its written to the unit. |
- | {{ : | + | So even though the unit restarts, the writing process should not be effected. It important that the router starts itself when the AC power returns of course. |
- | Performing a remote firmware update | + | And it is important that the CCGX (or Venus GX) is powered from DC: it should not lose power during this process. |
- | * both Skylla-i models | + | |
- | * MPPT 150/70 and 150/85 solar chargers | + | |
- | * Lynx Shunt VE.Can | + | |
- | * Ion Control | + | |
- | * VE.Bus to VE.Can interface | + | |
- | Configuration of the product will be preserved during the firmware update. | + | ==== 4.4 Troubleshooting ==== |
- | The procedure is very straight forward. First select a CCGX, same as in above Remote | + | === Problem |
+ | Check the [[ccgx: | ||
- | Select the firmware file on your computer, and press the Update button. Firmware files are available via your Victron representative. | + | === Error, remote Color Control gave VEConfig error code 30: MK2 communication error === |
- | A question often asked is if it will also be possible to remotely update | + | Verify that both the firmware |
- | ===== 4. Troubleshooting | + | ===== 5. Two-way communication (DEPRECATED) |
- | ==== Error "VRM API not responding" | + | The information in this chapter describes deprecated functionality. For both remote firmware updates and Remote VEConfigure, |
+ | |||
+ | * [[vrm_portal: | ||
+ | * [[vrm_portal: | ||
+ | |||
+ | (old text continues) | ||
+ | |||
+ | Two-way communication is the name of the technology used for the communication link between your computer and the [[venus-os: | ||
+ | |||
+ | ==== 5.1 Configuration ==== | ||
+ | |||
+ | - Use the latest version of the [[https:// | ||
+ | - Use the latest version of [[https:// | ||
+ | - Check that the [[venus-os: | ||
+ | - Enable Two-way communication on the [[venus-os: | ||
+ | - Make sure to have Full Control access on the installation: | ||
+ | - CCGX must be connected to internet, and Two-way communication must show as up in the Device list on the VRM Portal. | ||
+ | |||
+ | This screenshot shows the Device list on the VRM Portal. See [[venus-os: | ||
+ | {{ : | ||
+ | |||
+ | ==== 5.2 Two way communication: | ||
+ | |||
+ | As a first step, carefully go through above steps of configuring Two-way communication. | ||
+ | |||
+ | === Error "VRM API not responding" | ||
This error indicates a network or firewall issue between the computer running VE Power Setup and the backend. | This error indicates a network or firewall issue between the computer running VE Power Setup and the backend. | ||
Line 74: | Line 153: | ||
There might be a firewall blocking access to it. Your network might also require all traffic to go through a HTTP(s) proxy, which VE Power Setup does not support. Confer with your network administrator if this is the case. | There might be a firewall blocking access to it. Your network might also require all traffic to go through a HTTP(s) proxy, which VE Power Setup does not support. Confer with your network administrator if this is the case. | ||
- | ==== Error " | + | === Error " |
This indicates a problem between your current location and the two-way communication relay server. | This indicates a problem between your current location and the two-way communication relay server. | ||
Line 91: | Line 170: | ||
* If you get a crash right at start up, you need to install the [[http:// | * If you get a crash right at start up, you need to install the [[http:// | ||
- | ===== DISQUS ===== | + | |
- | ~~DISQUS~~ | + |
ccgx/ccgx_ve_power_setup.1492515068.txt.gz · Last modified: 2017-04-18 13:31 by wiebe