community_guidelines
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community_guidelines [2019-01-30 15:43] – [When will new product X, Y or Z be available?] mvader | community_guidelines [2019-06-07 16:35] (current) – [Many Answers] guy_stewart | ||
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After you have read the [[https:// | After you have read the [[https:// | ||
- | If you cannot find any similar question, [[https:// | + | If you cannot find a similar question, [[https:// |
You will need to provide some basic information before you can post a question. | You will need to provide some basic information before you can post a question. | ||
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This allows future users to find specific questions, and clear precise answers very quickly. | This allows future users to find specific questions, and clear precise answers very quickly. | ||
- | ==== Not the place for System Design ==== | + | If you try to ask follow up questions in the same post, they are likely to be missed, because the original question appears as answered. |
- | Long, multifaceted issues involving system design, multiple questions with very specific installation and nuanced details are not appropriate | + | ==== Not really the place for System Design ==== |
+ | |||
+ | Long, multifaceted issues involving system design, multiple | ||
+ | More complex enquires are best be directed [[https:// | ||
==== Constantly Improving Documentation ==== | ==== Constantly Improving Documentation ==== | ||
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==== Editing Posts ==== | ==== Editing Posts ==== | ||
- | Occasionally Victron will edit questions | + | Occasionally Victron will edit questions, topics |
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We hope that every question will receive an answer from the community. If you think you can clarify further, even if there is already an answer, please contribute. Other users are able to upvote better answers, or accept the best one (or more). | We hope that every question will receive an answer from the community. If you think you can clarify further, even if there is already an answer, please contribute. Other users are able to upvote better answers, or accept the best one (or more). | ||
- | On occasion, a Victron person may also contribute. Please do not specifically @ request an answer from Victron | + | On occasion, a Victron person may also contribute. Please do not specifically @ request an answer from Victron |
==== Be Honest ==== | ==== Be Honest ==== | ||
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==== When will new product X, Y or Z be available? ==== | ==== When will new product X, Y or Z be available? ==== | ||
- | Please do not ask the community when products, | + | Please do not ask the community when products, updates |
+ | |||
+ | New products are announced at various shows and on the [[https:// | ||
+ | |||
+ | Check the [[https:// | ||
+ | |||
+ | Approvals are often subject to testing and 3rd party organisations that operate on their own timeline. | ||
+ | |||
+ | Thanks for your interest and patience, we want to have these available too! | ||
+ | ==== I want to speak to the Manager! ==== | ||
+ | |||
+ | Sometimes there is a problem with the site, or your account, and you might need to speak to the Victron Community Manager. [[https:// | ||
- | New products are announced at various shows and on the Victron blog website. This is done when the specifications are quite certain, but before there is a good indication around supply dates. Delays can occur. | ||
- | Check the price list on our website. For soon-coming-but-not-yet-in-available products, it lists an indicative release date. Anything not listed in the price list yet is not progressed far enough for us to give out a date. So we do not comment on availability, | ||
- | Thanks for your interested and patience, and understand that we want to have these available too! | ||
==== A Disclaimer ==== | ==== A Disclaimer ==== | ||
- | This is a public community and anybody is able to contribute. Please use the formal channels | + | This is a public community and anybody is able to contribute. Please use the normal channel |
- | Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here, it is friendly | + | Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here. Friendly questions and suggestions |
community_guidelines.1548859403.txt.gz · Last modified: 2019-01-30 15:43 by mvader