vrm_portal:alarms
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vrm_portal:alarms [2023-06-05 11:27] – [2.1 Parameters being watched by the Automatic alarm monitor] iburger | vrm_portal:alarms [2023-09-01 18:00] (current) – mvader | ||
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- | ===== DISQUS | + | ===== 6. VRM Error messages |
- | ~~DISQUS~~ | + | |
+ | ==== Data from unauthenticated device has been received ==== | ||
+ | |||
+ | When transmitting data to the VRM Portal, the device sending the data needs to authenticate itself against VRM. It does this using VRM Authentication tokens. | ||
+ | |||
+ | If either one of those tokens does not match the ones stored in the VRM back-end, then the transmitted data is rejected by VRM, and an error message is shown on the VRM portal. The error message looks like this: | ||
+ | |||
+ | {{ : | ||
+ | |||
+ | These are the causes: | ||
+ | |||
+ | - GX device has been reset to factory defaults, using the venus-data.tgz file as instructed in the manuals. For older GX devices, CCGX, Venus GX, Octo GX, and also older batches of Cerbo GX as well as older batches of MP-II GX and ES-II GX, this will lead to this error message on VRM. | ||
+ | - Hacker trying to send false data to VRM. | ||
+ | - GX device storage corruption (data partition). | ||
+ | - RaspberryPi that has a new sdcard or is re-imaged. | ||
+ | |||
+ | For "1. GX device factory reset" as well as for "4. RaspberryPi", | ||
+ | |||
+ | It is thereafter not needed to restart the GX device. | ||
+ | |||
+ | If that does not resolve it, contact your Victron dealer. | ||
vrm_portal/alarms.1685957260.txt.gz · Last modified: 2023-06-05 11:27 by iburger