drafts:updater-error-codes
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9.4 Error codes
In spite of our painstaking efforts, sometimes errors occur. In the following list, you can check possible errors and descriptions.
VE.Direct products
Error | Description |
---|---|
D3 | No VE.Direct product(s) found. |
D4 | Unknown error occurred. Try again and check the product settings once updated. |
D10 | Error closing com port. |
D20 | Could not start updating, no updatable product found. |
D26 | Updating failed, communication lost. The product might be unusable. Check connection and power supply. Try again and check the product settings once updated. |
D29 | Could not start updating, the firmware file is corrupt. |
D31 | Updating failed, product is unusable. Try again and check the product settings once updated. |
D32 | Could not start updating, entering boot mode failed. |
D33 | Could not start updating, the firmware file is not found. |
D90 | Could not start updating, firmware is not for this product. |
D91 | Could not start updating, unknown product found. |
D92 | Updating failed, erasing firmware failed. The product might be unusable. Try again and check the product settings once updated. |
D93 | Error starting firmware after updating. Power cycle (off/on) your product and if that does not help try updating again, and check the product settings once updated. |
D94 | Could not start updating, error reading configuration. |
D95 | Product updated successfully, but an error occurred restoring the settings. Check the product settings. |
D96 | Updating failed due to version mis-match. Power cycle (off/on) your product and if that does not help try updating again, and check the product settings once updated. |
D97 | Dup executable too old. |
D98 | Firmware file is not a valid dup file. |
D99 | Product updated successfully, but an error occurred restoring the settings. Check the product settings. |
D100 | Cannot migrate settings because the application is not active. Manual action required. |
Blue Smart Charger, SmartLithium, and VE.Direct Bluetooth Smart dongle
Error | Description |
---|---|
B1 | Error reading file. |
B2 | Victron BLE service not found. Please remove the product from the list of paired devices and retry. |
B3 | Dfu BLE service not found. Please remove the product from the list of paired devices and retry. |
B4 | The product disconnected unexpectedly. Perhaps the bond information is no longer valid? Please remove the product from the list of paired devices and retry. |
B5 | A write to the device failed. |
B6 | The product did not activate its bootloader - although it should have. |
B7 | The product did not disconnect - although it should. |
B8 | Timeout waiting for access to the Victron BLE service. |
B9 | Timeout waiting for access to the Dfu BLE service. |
B10 | Timeout waiting for a response. |
B11 | Timeout while writing to the product. Perhaps a pairing dialog is shown? Please retry. |
B96 | An internal error occurred (Opcode not supported). Please send a service report to Victron Energy. |
B97 | The requested encryption is not supported by the product. Please send a service report to Victron Energy. |
B98 | An internal error occurred (Data size exceeds limits). Please send a service report to Victron Energy. |
B99 | The product could not store the firmware in its memory. Please retry, and if the problem persists, please contact Victron Energy. |
B100 | An internal error occurred (CRC error). Please send a service report to Victron Energy. |
B101 | An internal error occurred (Data length error). Please send a service report to Victron Energy. |
B102 | An internal error occurred (Not allowed). Please send a service report to Victron Energy. |
XUP - files
Error | Description |
---|---|
X1 | Successful |
X2 | Generic Failure. Please try again. |
X3 | Invalid updater state. Please try again. |
X4 | Firmware not for Product (Id). Please make sure you selected a valid update file and try again. |
X5 | |
X6 | Communication Error. No Callback handler connected. Please check the connection and try again. |
X7 | Communication Error. Vreg ack-ed with unexpected error. Please check the connection and try again. |
X8 | Update (xup) file format not supported. Please make sure you selected a valid update file and try again. |
X9 | File Error. No Instance Blob could be found in update file. Please make sure you selected a valid update file and try again. |
X10 | File Error. Invalid instance Blob attribute. Please make sure you selected a valid update file and try again. |
X11 | File Error. Instance Blob defined more than once. Please make sure you selected a valid update file and try again. |
X12 | File Error. No Firmware Version for instance found in update file. Please make sure you selected a valid update file and try again. |
X13 | Communication Error. Unexpected Vreg Ack received. Please check the connection and try again. |
X14 | Communication Error. Instance could not be reached. Please check the connection and try again. |
X15 | Fail on Minimum Firmware Version check. Please make sure you selected a valid update file and try again. |
X16 | Failed to Begin Update. Please check the connection and try again. |
X17 | File Error. No/invalid Firmware data found for instance in update file. Please make sure you selected a valid update file and try again. |
X18 | Update Error. Invalid ack on non-final Update Data. Please check the connection and try again. |
X19 | Update Error. Invalid sequence# in Update Data Ack. Please check the connection and try again. |
X20 | Update Error. Invalid instance# in Update Data Ack. Please check the connection and try again. |
X21 | Update Error. Invalid ack on final Update Data. Please check the connection and try again. |
X22 | Verification Error. Invalid Firmware Version Ack. Please check the connection and try again. |
X23 | Verification Error. Invalid UDF Version Ack. Please check the connection and try again. |
X24 | Verification Error. Invalid instance field in Minimum Firmware Version Ack. Please check the connection and try again. |
X25 | Verification Error. Invalid instance field in Firmware Version Ack. Please check the connection and try again. |
X26 | Verification Error. Invalid instance field in UDF Version Ack. Please check the connection and try again. |
X27 | Failed to verify Minimum Firmware Version. Please check the connection and try again. |
X28 | Failed to verify Firmware Version. Please check the connection and try again. |
X29 | Failed to verify UDF Version. Please check the connection and try again. |
X30 | Failed on Minimum Firmware Version verification. Please check the connection and try again. |
X31 | Failed on Firmware Version verification. Please check the connection and try again. |
X32 | Still in Bootloader Mode after update. Please try again. |
X33 | File Error. No Product Id found in update file. Please make sure you selected a valid update file and try again. |
X34 | File Error. No VE.Direct baudrates found in update file. Please make sure you selected a valid update file and try again. |
X35 | File Error. No Xup Format Version found in update file. Please make sure you selected a valid update file and try again. |
X36 | File Error. No Minimum Updater Version found in update file. Please make sure you selected a valid update file and try again. |
X37 | File Error. No Firmware (product) Version found in update file. Please make sure you selected a valid update file and try again. |
X38 | File Error. Update file does not match XML standard. Please make sure you selected a valid update file and try again. |
X39 | Communication Error. Vreg Ack timeout. Please check the connection and try again. |
X40 | Communication Error. No product found. Please check the connection and try again. |
X41 | Communication Error. Comm port error. Please check the connection and try again. |
X42 | Update Error. Failed to set baudrate. Please check the connection and try again. |
X43 | Update Error. Update in progress on another interface. |
X44 | Update Error. Invalid instance# in Ack. Please check the connection and try again. |
X45 | Update Error. Vreg Ack error: Invalid instance. Please check the connection and try again. |
X46 | Update Error. Vreg Ack error. Please check the connection and try again. |
drafts/updater-error-codes.1568028181.txt.gz · Last modified: 2019-09-09 13:23 by evandromr