VRM Portal manual

SOC stands for state of charge. The BMV SoC is the state of charge measured by the BMV Battery Monitor. It calculates this value based on measurements taken by the shunt. And, assuming the shunt is installed in the correct place in the system, it takes into account all the loads and chargers.

The SoC taken from VE.Bus is calculated by our Multis and Quattros. To calculate the SoC, they use only the internally measured charge and discharge currents. Because of this you can only use it for some system types, see here for which ones. The battery capacity can be configured with VEConfigure.

BMV SoC vs VE.Bus SoC algorithm

The BMV has the advantage in its calculations that it sees all DC currents: so this includes MPPT solar charger currents, DC loads (typical in marine and automotive applications, for example alternators, lights and pumps), or other DC chargers. The Multi and Quattro have the advantage that it knows when the bulk state is finished, and can then sync the VE.Bus state of charge to 80%. Instead of (as the BMV does) having to wait until the battery is really full (sync parameters are met), and only then will it sync to 100%. See also Battery State of Charge (SOC) in the GX device manual.

These are the Solar yield and the Consumption tab on the VRM Portal:

These graphs work on information calculated by the GX device, based on energy counter values read from connected devices.

General requirements

Extra requirements for systems with AC Coupled PV (i.e. a grid-tie inverter on the output), for example ESS

'Has DC system' GX device setting related limitations

‘Has DC system’ is a feature on a GX device. When that config switch is enabled, a new box called 'DC Power' appears on the GX display. Its value is calculated from the differential between the power measured by the BMS or battery monitor, and the power flow measured by the inverter/charger and other sources that are actively monitored by the GX. Its typical use is in Marine and Automotive applications, as they have alternators, and lights, fridges, and many more DC loads. For more details, see the GX device manual.

Other limitations

Note that the same data used to show these energy graphs is also available as a download. See the Advanced tab on VRM, and then the download icon on the top right.

The screensaver is disabled by default but can be configured in your profile settings to automatically show after a period of inactivity. You can also open the screensaver directly by pressing the 's' key twice.

The screensaver displays which source of energy your installation is currently running on. This is determined by looking at which source of energy (the sources being solar, generator, battery and grid) is delivering the largest amount of energy to consumers (locally connected devices using the energy). Then, if no consumers are using any power, it looks at which source provides the largest amount of energy to the battery. Then, if no battery is connected or it is not being charged, it looks at which source is delivering the most energy back to the grid. If at this point the source is still not determined, apparently no energy is being produced or used anywhere, and the state defaults to 'on grid'.

In case the data is too old, which means older than would have been expected from the configured logging interval, the value will be shown red. Use the System overview page to check if there are products that are not connected anymore. One typical example where this might happen is:

Since VE.Bus firmware version xxxx205, the Multis and Quattros report the direction of the AC input current. Earlier VE.Bus versions reported only the absolute value: you could not see if the power was being fed back to the mains, or taken from the mains.

The values relate to the backlog feature. Usually the column is either empty, or you see series of rows with a decreasing logtime offset. Once zero, the columns are empty again. These series mean that there was a problem with the Internet connection. And the value shown is the number of seconds for which that particular row of data had been backlogged.

Add new additional users:

A confirmation email will be sent to the new user to accept the invitation.

Change your own email address:

That is all, there will be an email sent to the new email address and you can use that to login. No data will be lost during this procedure.

There is no option to delete the old account, though it can be removed from a specific installation.

There are two possible reasons why you don't receive notifications:

Allow Chrome to send notifications to the macOS Notification Center by opening System Preferences → Notifications in macOS. Then scroll down to Google Chrome and turn on “Allow notifications”.

Also make sure Notifications are enabled in the Chrome app settings (in the Chrome app go to Settings → Content → Notifications) and the VRM domain is allowed to send notifications. Check out this Community post that explains this process in more detail.

There are two possible reasons for this to show:

The easiest remedy is to contact your place of purchase, and ask them to approve the request in their email. This email is automatically sent.

If you do not receive a reply from them directly, and you wish to modify the Administrator of the VRM site, you will need to contact the dealer from whom the part was purchased.

Send an email or call the dealer and make a "Victron VRM Change of Administrator Request" with them, along with the VRM Portal ID, and proof of purchase/ownership of the device.

If the Installer, Dealer, Distributor chain is no longer available, or unknown you will need to open a support ticket here: https://professional.victronenergy.com/support/

There is a special advanced technician page that allows for quickly searching a lot of the most recently received data attributes by VRM.

You can access this data by adding the suffix /diagnostics to the site URL in the location bar of your browser. e.g https://vrm.victronenergy.com/installation/1234/diagnostics